Senior Application Support Analyst, Gft
Job Summary
Job Description
What is the opportunity?
As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
What will you do?
Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.
Contribute to and participate in walkthrough reviews of all technical specifications and programs.
Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals.
Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.
Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications.
Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
What do you need to succeed?
Must have
5+ years of experience in production support role, supporting multiple applications.
5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, SSIS, Java, IIS and PowerShell script.
Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.
Experience of on call afterhours support.
Computer Science degree or equivalent.
Nice to have
Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset.
Considered an asset to have experience in Hive, Spark, Tomcat
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work.
#LI-Hybrid
#LI-POST
#TECHPJ
Job Skills
Computer Operations, Decision Making, Information Technology (IT) Infrastructure, Interpersonal Relationships, System and Console Operations, System Applications, Systems Software, Teamwork, TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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