We are seeking an experienced sales leader to drive our integrated customer retention strategy across some of Hootsuite's largest, most sophisticated customers, globally. As the Senior Director of Account Management at Hootsuite, you will be responsible for leading a diverse and high-performing team of regional leaders at Hootsuite and Talkwalker who are laser-focused on the end-to-end customer experience for. As a thought leader and member of the Customer Office Leadership Team you will work closely with senior executives and cross-functional teams including Sales, Product, Marketing, and Finance to build and implement strategies that drive customer satisfaction and retention outcomes across your organization and beyond.
WHAT YOU'LL DO:
WHAT YOU'LL NEED:
WHO YOU ARE:
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.