Senior Manager, Collections & Recoveries Strategie, GRM (Bilingual English & Spanish)

Requisition ID: 218824

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Analyse and report on the performance of portfolios, providing relevant insights to Senior Management and promote / monitor the implementation of initiatives that allows to tackle any deviation.
• Ensure all credit risks proposals associated with collections are understood and quantified with effective management reporting, across all components of collections (People, Data, Process, Technology, Strategy, Control Quality and Vendor Management) for International Banking.
• Lead GRM initiatives to strengthen Collections and Recoveries risk management, operational effectiveness / efficiency, and lead continuous improvement of all components from credit risk perspective, leveraging risk technology, by working within the minimum standards defined in the global collections policy and by remaining aware of industry trends and opportunities.
• Leverage strategic influencing skills to provide counsel to IB Risk Collections units relating to collections pillars, with particular attention to portfolio needs and current capabilities, promoting best practices and knowledge sharing across all sites.
• Ensure IB Risk Collections units are operating within established compliance/governance guidelines and if needed support the definition and implementation of corrective actions to rectify collection issues noted in Internal/External Audits.
• Analyze and report regularly providing relevant insights on the performance of high impact collection initiatives / strategies deployed.
• Work with other departments in International Banking and make recommendations on improvement on joint programs impacting International Retail Collection practices, policies, procedures, systems, strategies, and reporting.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Undergraduate degree or higher required. Degree in statistics, engineering, business, economics or finance preferred
• 5+ years in credit risk management or related field with demonstrated experience in collections
• 5+ years in data management and analytics roles
• 3+ years in Project Management roles
• 2+ years leading people
• High level of speaking and writing in Spanish
• Strong knowledge of Retail and Small Business Credit products
• Strong knowledge of Excel and Power Point
• Strong knowledge in the use of SAS/Enterprise Miner, Angoss, Phyton, R or similar statistical software including the ability to apply advanced statistical techniques
• Strong knowledge of TRIAD or similar account management systems
• Strong knowledge of collections systems (workflows, dialer, customer management)
• Strong knowledge of debt recovery legislation, policies, practices across all markets
• Good knowledge in the use and development of behavior scores, custom scores, credit bureau scores, and their respective validation process
• Strong strategic influencing, relationship management and negotiation skills
• Strong project management disciplines to prioritize, manage and implement a variety of competing initiatives, on a concurrent or staggered basis
• High level of autonomy required in assessing day-to-day issues in context of stakeholder and constantly makes decisions of a non-routine nature, many without precedent
• Highly results-oriented
• Highly change adaptability
• Excellent written and oral communication skills target to Senior Management population
• Excellent problem solving and analytical skills
• Excellent organizational, interpersonal and motivational skills
• Creativity and curiosity
• Service oriented

What's in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.