Senior Product Manager - Mobility Retention & Pricing Strategy

Description

Job Overview:

We are seeking a highly strategic and analytical Senior Mobility Retention Pricing Strategy Manager to oversee and optimize retention and renewal strategies for Small and Medium-sized Businesses (SMB). This individual will be responsible for developing and implementing proactive churn and renewal strategies and performance reporting to ensure we meet our churn and retention targets. The ideal candidate will possess strong analytical skills, a deep understanding of pricing strategies, and the ability to effectively communicate with senior leadership and various teams. This person must be extraordinarily curious and not shy away from getting hands-on with deep dives and analysis. This is a high-visibility role requiring a collaborative approach and a keen eye for detail.

Key Responsibilities:

• Develop and implement strategic frameworks and program strategies for SMB retention
• Lead proactive churn and renewal strategies, focusing on flagship renewal campaigns and cost optimization
• Achieve targets for churn and renewal rates on a daily, monthly, and quarterly basis
• Conduct business casing and financial analysis to evaluate the impact of various pricing strategies and offers
• Perform scenario planning to anticipate market changes and develop responsive strategies
• Define and execute above-the-line and below-the-line strategies, including financing floor and rate plan and device pricing/ promos
• Monitor and report on retention performance metrics, providing strategic insights to senior leadership
• Analyze competitive activities and develop strategies to mitigate competitive impact
• Collaborate with retention strategy and execution teams, GTM primes, campaign primes, and sales channels to ensure alignment and cohesive strategy implementation
• Oversee the entire customer lifecycle journey for SMB mobility customers, identifying and implementing opportunities to retain customers effectively
• Develop and recommend pricing strategies to retain SMB customers within budget constraints
• Utilize tools like Microsoft Excel and SQL for data analysis to derive actionable insights

Qualifications

Required Qualifications:

• Bachelor's degree in Business, Marketing, Economics, or a related field; MBA or relevant advanced degree preferred
• 5+ years of experience in a strategic role within customer retention, marketing, or a related field
• Exceptional analytical skills with proficiency in Microsoft Excel and SQL
• Strong understanding of pricing strategies and financial analysis
• Demonstrated ability to collaborate with diverse stakeholders and drive results in a challenging environment
• Experience in business casing and pricing strategy development
• Excellent project management and organizational skills
• Strong vision and leadership capabilities with a focus on customer retention and satisfaction

Preferred Qualifications:

• Experience in the telecom industry or a similar customer-centric field
• Proven track record of improving customer retention rates and reducing operational costs
• Familiarity with customer interaction and CRM tools