Senior Support Analyst

What is the opportunity?

You will play a significant role as a Senior Support Analyst focused on Platform Application support in client operations - Institutional Client Reporting Support Services.

What will you do?

• Primary role is to act as an intermediary between IT and Business Units.
• Platform application support - Gplus (Custody and Benefit Payments, Portfolio Accounting) and Trust/PCR Systems
• Ensure all enquiries from business units (AIS, Derivative, Pooled Fund, Shadow Team, Client Services and Reporting, Benefit Payments Team) are investigated and resolved in a timely manner.
• Support the Gplus/Trust/PCR Client Reporting Teams on outages, investigate and execute correction solutions for the business unit to follow and or coordinate with IT to finalize.
• Determining needs and suggesting solutions for improvements in procedures, processes or systems to support other functions.
• Review and execute processes to reduce & mitigate operational risk and ensure processing and client requirements are carried out in the most efficient manner
• Delivery quality service to all parties by promptly responding to requests and inquiries relating to Gplus Custody, Benefit Payments systems.
• Support other Analysts during high volume periods, and effectively participate in all special system projects raised by the business or T&O teams, seeing through to completion (requirements, UAT/PIV testing, etc.)
• Communicate and escalate all issues to Management. Submit Change requests to T&O for system related changes

What do you need to succeed?

Must-have

• 5+ years of experience in the financial industry managing financial and regulatory reporting for clients
• Strong understanding of Institutional Client statutory and financial reporting requirements Exceptional written and verbal communication and presentation skills and ability to deal with stakeholders at all levels of the organization
• University Degree on Business, Finance or Commerce
• MS Intermediate Excel skills, VBA Macro Skills
• Strong problem solving skills and an analytical approach

Nice-to-have

• Industry related courses/designations
• Data Analytics experience, Comfortable working with large data sets

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to

deliver trusted advice to help our clients thrive and communities prosper. We care about each other,

reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate

• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above