Tenant Services Coordinator

April 3 2025
Industries Real Estate
Categories Customer service,
Toronto, ON • Full time

We're looking to hire a Tenant Services Coordinator for a 15-month contract who is extremely customer service driven and enjoys administrative work! This role is on the front-line and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.

RESPONSIBILITIES

Coordination + Administration

  • Administrative duties such as maintenance of information into property management systems, inputting work orders, managing monthly tenant billables, purchase orders and other related job functions
  • Assisting with coordination and execution of events
  • Maintaining event calendars, assisting with coordinating new tenant welcome package, and various ad-hoc projects
  • Assisting with Tenant Satisfaction Surveys and summaries
  • Ensure proper file management and archive of files
  • Responsibility for ongoing management of the management office (supplies, copiers, courier, and associated budgets)

Communication + Customer Service

  • Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
  • Answer all incoming telephone calls and email inquiries
  • Managing the communication and execution of tenant Advisory Notices

QUALIFICATIONS

  • 1+ year of customer service experience
  • Previous administrative experience preferred
  • Passionate about customer service and always looking for ways to go above and beyond
  • Nimble + adaptable with strong organizational skills
  • Excellent problem-solving skills and able to navigate complex situations
  • Interested in property management
  • Proficient with Microsoft Office
  • A high level of professionalism as this role works with professional tenants
  • Collaborative nature with strong communication skills
  • Post Secondary education
Apply now!

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