Fleet Systems Support Specialist

JOB POSTING: 2024-0378

POSTING PERIOD: Friday, December 13, 2024 at 8:30 AM to Thursday, December 19, 2024 at 4:30 PM

DEPARTMENT: Transit Windsor

UNION: A.T.U. Local 616

JOB CODE: 616024

POSITION STATUS: Regular Full-Time

GRADE/CLASS: 014

# OF POSITIONS: 1

RATE OF PAY: $28.44 - $40.63 per hour

SHIFT WORK REQUIRED: Yes

DUTIES:
Reporting to the Maintenance Manager-Fleet, this position will be responsible for developing, implementing and performing preventative maintenance program for ITS (Intelligent Transportation Systems) and Farebox equipment. Provide technical support, including problem identification, investigation and resolution. Provide troubleshooting analysis and resolution for standard and complex issues. Work to meet inflexible deadlines for implementing new systems or enhancing existing systems with urgent response times. Participate in the upgrade, integration, testing, documentation, implementation, maintenance and support of transit systems. Receive and respond to service requests, discussions and resolve issues and/or provide operational information. Work with ITS Coordinator to receive training, develop, training materials and strategies, receive current issues, work assignments and priorities. Assist ITS Coordinator with all ITS and Farebox related duties. Develop and maintain an inventory of replacement parts for ITS and Farebox equipment, including research and recommendation for components. Maintain a log for equipment repairs. Monitor hardware components and coordinate the replacement of malfunctioning equipment or parts with contractors as required. Set up, update and support hardware and firmware on in-vehicle systems designated for use within the Transit fleet. Conduct CAD/AVL commissioning on new vehicles upon delivery. Coordinate with Transit staff providing in-vehicle system expertise and support; in-vehicle system vendors on trouble shooting, support, replacements and updates; Information Technology department for network, security, software and related hardware. Responsible to lift, carry and install ITS and Farebox related equipment. Will perform Corporate Health and Safety duties as outlined in the Canada Labour Code Part II. Will perform other related duties as required.

QUALIFICATIONS:

• Must have a post-secondary school community College diploma in Information Technology or Engineering or Ontario Ministry of Education equivalency and a minimum of three years' experience in an Information Technology position supporting hardware, peripherals, applications, telecommunications and networking in a business environment.
• Must hold and maintain a current valid and lawful Class G driver's licence in accordance with the Highway Traffic Act, for the purposes of operating a Transit Windsor vehicle and provide authorization to obtain a driver's abstract as a condition of employment.
• Must have strong problem solving.
• Must be able to effectively prioritize competing and changing issues in a transit environment.
• Must have computer literacy utilizing MS Office software applications.
• Must have the ability to analyze and resolve technical problems.
• Must be able to effectively manage multiple technical initiatives independently, and as part of a team.
• Must have exceptional customer service skills.
• Previous experience in a helpdesk or customer service environment, dealing with end users, and developing and conducting computer training courses will be considered an asset.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, accountability, flexibility and adaptability will be considered an asset.
• Demonstrated hands-on experience in telecommunications and networking for vehicle tracking applications, fare collection systems, transit traveller information systems, wireless technologies including WLAN/GPS/GSM/GPRS/HSPA/LTE, and information systems and Interactive Voice Response (IVR) systems considered an asset;
• Must be legally entitled to work in Canada.

NOTES:

• Only those applicants selected for an interview will be acknowledged.
• We offer a smoke-free office environment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer.
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.