Technical Support Analyst

JOB POSTING #: 2025-0088

POSTING PERIOD: Monday, March 10, 2025 at 8:30 AM to Wednesday, March 19, 2025 at 4:30 PM

DEPARTMENT: Information Technology

UNION: Non-Union

JOB CODE: NU0063

POSITION STATUS: Regular Full-Time (2), Temporary Full-Time (1)

GRADE/CLASS: NU12

# OF POSITIONS: 3

RATE OF PAY: $96,213.56 to $116,948.75 Annually

SHIFT WORK REQ'D: No

DUTIES:

Reporting to the Manager of Technology Infrastructure, this position will be responsible to provide technical analysis, support, consulting, capacity planning and Information Technology policy and procedure services to the Corporation of the City of Windsor and related agencies, boards and commissions on Corporate electronic information technology issues, including, but not limited to: data network infrastructure, telecommunications and voice network infrastructure, server and storage infrastructure, building automation systems, CCTV networks, mobile and IoT technologies, database administration, email administration, Internet support, Corporate and departmental server administration, application integration, disaster recovery and business continuity planning, network printing services, system performance analysis and Corporate security services. This position may be required to be on call or visit other City locations requiring technical assistance or trouble shooting. Current hardware/software platforms include but are not limited to: Windows server/workstation and desktops, VMware virtualization technologies, Microsoft 365, Extreme network and Aruba network systems, Checkpoint and Palo Alto security products, and Mitel Communication systems. Will perform Occupational Health & Safety duties as outlined in the Corporation's Health & Safety Program. Will perform other related duties as required.

QUALIFICATIONS:

• Must have a University degree in Computer Sciences, Electrical / Electronics Engineering, Mathematics or Network Engineering or Ontario Ministry of Education equivalency and a minimum of four (4) years of experience in areas such as: Data Base administration, Security administration, Exchange email support, Microsoft 365, Network administration, Windows server and Active Directory administration, Backup/Recovery and Disaster Recovery administration, design and support of building automation systems, CCTV networks, SCADA technology and systems, PLC programming, mobile and cloud technology design and implementation, systems design and analysis, technical analysis for data and/or voice networks, technical project implementation.
• OR Must have a 3-year post-secondary school community College Diploma in a Computer Sciences, Electrical / Electronics Engineering, Mathematics or Network Engineering related program or Ontario Ministry of Education equivalency and a minimum of six (6) years experience in areas such as: Data Base administration, Security administration, Exchange email support, Microsoft 365, Network administration, Windows server and Active Directory administration, Backup/Recovery and Disaster Recovery administration, design and support of building automation systems, CCTV networks, SCADA technology and systems, PLC programming, mobile and cloud technology design and implementation, systems design and analysis, technical analysis for data and/or voice networks, technical project implementation.
• Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver's abstract as a condition of employment;
• Must have proven oral and written skills;
• Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with work;
• Certification or membership in Security is an asset;
• The physical demands analysis associated with this job indicates a medium level of work;
• Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.

NOTE:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
• The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.