Service Advisor

October 15 2024
Industries Electric, Electronic
Categories Support, Assistance,
Woodbridge, ON • Full time
What to Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
  • Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customers through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
What You'll Bring
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Bilingual, French and English (French as mother tongue or equivalent proficiency); use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces and software
  • Dealer Management System(s), Outlook, and MS Office
  • Must maintain a valid Class 5, G or G2 driver's license for Canada
Apply now!

Similar offers

Searching...
No similar offer found.
An error has occured, try again later.

Jobs.ca network