Parts & Service Manager - Centennial Mazda

Centennial Mazda is looking for an organized, motivated individual to join our team as Parts & Service Manager!

NOW HIRING: Parts & Service Manager

LOCATION: Centennial Mazda, Charlottetown, PEI

HOURS: Full time, Permanent. 40+ hours per week. Monday - Friday 8:00am - 5:00pm.

WAGES: $65,000 - $100,000 per year (salary + commission) + benefits. Negotiable based on experience.

THE PERFECT FIT:

Do you have a strong background in automotive service and parts management, coupled with exceptional leadership and customer service skills? Do you thrive in a dynamic environment where you can drive operational excellence and lead a dedicated team to achieve high customer satisfaction? If you excel at managing inventory, overseeing budgets, and fostering strong vendor relationships, this role is perfect for you. Join us and make a direct impact on our dealership's success. If this sounds like your next career move, we encourage you to apply and become an important part of our team.

APPLICABLE SKILLS/ QUALIFICATIONS:

• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Knowledge of automotive repair, parts, and systems
• Experience managing inventory and stock levels
• Ability to manage budgets and control department costs
• Problem-solving and decision-making skills
• Sales and marketing knowledge for promoting parts and services
• Organizational and time management skills
• Experience with vendor negotiation and relationships
• Familiarity with dealership management systems and software
• Understanding of industry compliance and safety standards
• Managerial or supervisory experience preferred

MAIN JOB TASKS & RESPONSIBILITIES:

• Oversee Daily Operations:
  • Manage and coordinate the parts and service departments to ensure smooth operations and customer satisfaction.
• Customer Service:
  • Handle customer inquiries and complaints, ensuring timely and effective resolutions.
• Staff Supervision:
  • Recruit, train, and manage service and parts staff, including technicians and support personnel.
• Inventory Management:
  • Maintain accurate parts inventory, ensuring stock levels meet demand without overstocking.
• Budget & Financial Performance:
  • Monitor and control department budgets, expenses, and profitability.
• Quality Control:
  • Ensure that all service work meets quality standards and complies with manufacturer guidelines.
• Vendor & Supplier Relations:
  • Negotiate and maintain relationships with parts suppliers and vendors.
• Scheduling & Work Orders:
  • Oversee work order management and scheduling to maximize efficiency.
• Sales & Promotions:
  • Develop and implement sales strategies for parts and services, including promotions and discounts.
• Compliance & Safety:
  • Ensure compliance with industry regulations and safety standards.

WHY WORK WITH CENTENNIAL:

• Customer-centered culture
• Supportive and team-oriented environment
• Professional training and development opportunities
• Competitive wages
• Company matching RRSP
• Group health/dental/insurance coverage
• Employee discounts
• Opportunities for career advancement

Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 45-year track record of success. Join our team and be part of our growth story as we operate six new vehicle dealerships, eleven Carstar collision centers, and two powersports stores across PEI, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.

We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.