Service Advisor - Centennial Mazda

Centennial Mazda is seeking a motivated and organized individual with a positive attitude and a genuine passion for delivering exceptional customer service in the automotive industry!

NOW HIRING: Automotive Service Advisor

LOCATION: Centennial Mazda, Charlottetown, Prince Edward Island

HOURS: Full time, permanent, 40+ hours per week. Monday - Friday 7:30am - 5:15pm.

WAGES: $16.00 - $21.00 per hour + benefits (negotiable based on experience)

THE PERFECT FIT:

Are you passionate about customer service and have strong communication skills? Start an exciting career as an Automotive Service Advisor! In this role, you'll be the primary point of contact for our valued clients, ensuring their vehicle maintenance experience is smooth and exceptional. While automotive knowledge or prior experience is a plus, it's not required. If you're motivated, organized, and enjoy helping others, this is your opportunity to build a rewarding career with us. Apply today and join our dedicated team!

APPLICABLE SKILLS:

• Strong communication and customer service skills
• Positive mindset
• Organizational abilities and multitasking capabilities
• Basic automotive knowledge is considered a strong asset
• Problem-solving skills
• Proficiency in computer systems and software
• Effective time management and attention to detail
• Teamwork and adaptability in a fast-paced environment
• Valid driver's license is required

Note: While experience in automotive service is preferred, we welcome applicants with a strong customer service mindset and a willingness to learn. Training will be provided for the right candidate.

JOB TASKS:

• Greet and assist clients friendly and professionally, in person and over the phone.
• Document clients' concerns and vehicle issues accurately.
• Provide shuttle services for clients
• Explain service options, costs, and timelines.
• Schedule appointments and manage service workflow effectively.
• Communicate with technicians and team members for timely repairs.
• Keep clients updated on repair progress and address any concerns.
• Present service recommendations based on inspections and diagnostics.
• Collaborate with the parts department to ensure necessary components are available.
• Maintain accurate and up-to-date service records.
• Handle warranty administration, including managing and processing claims with the manufacturer.

WHY WORK WITH CENTENNIAL?

• Customer-centered culture
• Supportive and team-oriented environment
• Professional training and development opportunities
• Competitive wages
• Company matching RRSP
• Group health/dental/insurance coverage
• Employee discounts
• Opportunities for career advancement

Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 45-year track record of success. Join our team and be part of our growth story as we operate six new vehicle dealerships, eleven Carstar collision centers, and two powersports stores across PEI, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.

We welcome applications from individuals who are legally eligible to work in Canada. Please note that only candidates with current authorization to work in Canada will be considered for this position.