Customer Service Manager - Team Leader

Tasks

• Plan the work schedules of physicians and administrative staff.
• Supervise the offices in coordination with the assistants.
• Manage office supply orders.
• Support the team by covering reception shifts and answering phone calls.
• Control access to Medesync.
• Handle employee requests.
• Oversee daily activities to ensure the quality of actions performed at the clinic.
• Develop and implement tools to organize administrative work efficiently, facilitating coordination between physicians and smooth operations.
• Provide ongoing support to the team and maintain good relationships to resolve issues.
• Answer calls, direct patients to the appropriate resources, manage appointments, transmit necessary clinical documents, and record information in patient files.
• Perform all other related tasks.
• If you are ready to take on new challenges, we want to meet you!

Advantages

• Quick start date.
• Parking available.
• Collective insurance.
• Competitive salary.
• Nice uniform provided.

Job requirements

• Degree in administration, office management, or other relevant training.
• Experience in medical clinics.
• At least 3 years of professional experience.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Excellent command of both French and English to effectively communicate with French and English-speaking Canadian clientele on a daily basis.
• Experience with the Medesync system is a plus.

Desired profile

• Concern for the quality of the work performed.
• Ability to adapt quickly to change.
• Autonomous, proactive, and detail-oriented.
• Able to work under tight deadlines.
• Excellent prioritization and organizational skills.
• Team player.