Ambassador - Customer experience

Tasks

• Meet the needs of travellers in person.
• Identifying and recognizing traveller behaviours that may require your assistance.
• Offering customized solutions to specific customer needs.
• Going above and beyond needs, exceeding expectations.
• Making the most of the resources and tools available.
• Promoting services offered in the environment.
• Suggesting concrete alternatives and solutions to visitors' inquiries.
• Always being a solutions agent at all times.
• Giving users a "WOW" experience.
• Carrying out any other similar tasks.

Advantages

• After 3 months of service with the company, a stipend is offered for the purchase of a uniform.
• Schedule according to your availability (minimum 3 days of work per week).
• Stimulating airport work environment.
• Parking provided for work purposes.
• Accessible by public transportation from Montreal with the 747 shuttle available 24 hours a day.
• Group insurance after 3 months for positions of 4 days a week and more.

Job requirements

• Excellent interpersonal communication skills.
• Perfectly bilingual (French and English), fluency in a third language, a strong asset.
• Being available to work shifts between 4 a.m. and 9:00 p.m.
• Ability to work standing for a long period of time.
• Minimum two years of customer service experience.
• Knowledge of a third language such as Russian, Ukrainian, Mandarin, Hindi, or Japanese will be considered a strong asset.

Desired profile

• You are an outgoing and versatile person.
• You enjoy talking to people and finding solutions.
• You are respectful and a positive collaborator.
• You are customer service oriented.