Customer Experience Supervisor

Tasks

• Welcoming, guiding, and informing YUL passengers.
• Managing a team of more than 10 ambassadors.
• Organizing daily operations.
• Ensure the quality and excellence of service provided.
• Continuously train and coach ambassadors to enhance the customer experience.
• Solving problems and supporting the airport team.
• Approving schedule changes.
• Briefing and assisting management in weekly meetings.
• Conducting ambassador performance assessments.
• Maintaining constant verbal and written communication with the entire team and management.
• Performing various administrative tasks (absence tracking, shift report monitoring, employee record maintenance, procedure updates, time sheets, etc.).
• Adjusting the schedule as needed.
• Contributing to project development.
• Answering phone calls on supervisor line.
• Performing any other related tasks.
• If you're ready to take on new challenges, we want to meet you!

Advantages

• Full-time, 4-day work schedule.
• Stimulating airport work environment.
• Accessible by public transport from Montreal with the747 shuttle, available 24/7.
• Group insurance after three months for positions working four days a week or more.
• Uniform allowance after three months.

Job requirements

• At least two years' team management experience (performance, motivation, coaching, logistics, work organization, etc.).
• Excellent interpersonal communication skills.
• Available to work day and evening shifts from Sunday to Saturday.
• Perfectly bilingual (French and English), mastery of a third language is a strong asset.

Desired profile

• Demonstrate strong leadership skills and the ability to motivate your team.
• Be a team player, leveraging your team's strengths.
• Be empathetic, welcoming, and cheerful.
• Maintain a positive attitude when resolving issues.
• Present a professional and well-groomed appearance.
• Be proactive in customer service and teamwork.