Service Advisor

Tasks

• Answer customers by phone and at the counter.
• Schedule and manage appointments.
• Write and send repair quotes.
• Manage breakdown calls on the road and organize repairs.
• Create work orders and schedule tasks with the workshop.
• Check work histories and warranties before approval.
• Track work progress with customers and suppliers.
• Request quotes, approve repairs, and issue invoices.
• Process payments and reconcile supplier invoices with quotes.
• Perform any other related tasks.

Advantages

• Group insurance (dental, prescriptions and glasses).
• Group RRSP.
• Uniform provided.
• Boots paid for by the employer.
• Paid leave on your birthday.
• On-site training.

Job requirements

• Experience in a similar role.
• Excellent customer service and collaborative skills.
• Strong computer knowledge to use order tracking and inventory management systems.
• Excellent verbal and written communication skills in English and French.

Desired profile

• Ability to work independently and manage priorities effectively.
• Have good communication skills as a strong point.
• Have a good team spirit.