Customer Experience Advisor

440 Ford Lincoln Laval, a dealership recognized for its excellence in customer service, is looking for a Customer Experience Advisor. You will be responsible for managing a high volume of incoming and outgoing calls while ensuring thorough and personalized follow-ups, playing a crucial role in our client’s satisfaction.

Your Role:

You will manage customer interactions while occasionally assisting at the reception to ensure a smooth and professional customer experience.

Main Responsibilities:

1. Customer Experience Management:

• Handle a high volume of incoming and outgoing calls, communicating effectively with customers.
• Contact clients nearing the end of their lease, update their files, and schedule renewal or purchase appointments.
• Update customer information and document each interaction for thorough follow-up.
• Conduct satisfaction calls to enhance sales opportunities and ensure lasting customer relationships.
• Manage complaints professionally and coordinate with relevant teams to ensure swift resolutions.

2. Reception Support:

• Provide courteous and professional reception, managing incoming calls and emails.
• Update administrative files for vehicles in stock.

What We Offer:

At 440 Ford Lincoln, we provide:

• A stimulating and professional work environment where your contributions are recognized.
• Opportunities for advancement within our dealership.
• Competitive compensation with an attractive base salary of $22.00 per hour and performance-related bonuses.
• Flexible hours for a good work-life balance.
• The chance to join a dynamic team focused on collaboration and success.

Profile Required:

• Comfortable managing a high volume of incoming and outgoing calls.
• Proactive, diligent, and customer-oriented, with the ability to multitask.
• Quick learner with initiative and good autonomy.
• Bilingual (French and English).
• Experience in a call center is an asset.
• Experience in an automotive dealership is a plus.

Join the team at 440 Ford Lincoln, where excellence and customer satisfaction are our priorities!