Customer Service Agent

Tasks

• Handling calls and communications from participants.
• Processing requests from plan administrators regarding participants (enrollment, termination, adding dependents, address changes, beneficiary changes, bank account updates, etc.).
• Following up on short and long-term disabilities, coverage options at age 65, proof-based limits, late enrollments, etc.
• Preparing and sending participant kits.
• Writing and updating the "Summary of Benefits."
• Performing other administrative tasks (scanning, filing, preparing mailings, etc.).
• If you're ready to take on new challenges, we want to meet you!

Advantages

• Group insurance available.
• Work schedule with the possibility of finishing at 12 PM on Fridays.
• Comprehensive Employee Assistance Program, paid by the company.
• Virtual healthcare (telemedicine) paid by the company.
• Annual allowance for health and wellness.
• Paid mobile days.
• Free parking.
• Close to Highways 19 and 125.

Job requirements

• College diploma (DEC) in a field related to health, administration, insurance, or a related area.
• At least 3 years of professional experience in group insurance, dental/medical, or administrative roles.
• Advanced knowledge of the Office Suite.
• Excellent command of English to effectively respond to clients in Ontario, 40% of the time.
• Knowledge of group insurance (asset).

Desired profile

• Ability to work autonomously and in a team, with a positive attitude.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills and ability to structure work effectively.
• Excellent attention to detail, initiative, and autonomy.
• Proactive with good judgment.
• Customer service-oriented.
• Ability to work under pressure.