Customer Relations Representative

Tasks

• Receive, analyze, and process customer inquiries (email - phone) in line with our service offerings.
• Advise customers on product features to help them make informed decisions.
• Assist customers in opening their online accounts.
• Collaborate with warehouse and purchasing teams to ensure efficient order processing.
• Manage orders, returns, and updates in the system.
• Maximize sales opportunities with existing customers.
• Ensure follow-up and interdepartmental communication regarding products and their quality.
• Track order receipt dates.
• Perform any other related tasks.
• If you're ready to take on new challenges, we want to meet you!

Advantages

• Hybrid work after the probationary period.
• Friday afternoons off throughout the summer (July to August).
• Three weeks of vacation.
• Additional holidays for the festive season.
• Free and available parking.
• Employee discounts.
• Modern and spacious offices.
• Positive work environment.
• Bistro space with provided coffee.
• Social club (with company participation).

Job requirements

• At least 3 years of customer service experience.
• 2 to 3 years of experience in a similar role.
• Excellent proficiency in both French and English, spoken and written (daily communication with French- and English-speaking clients).
• Proficiency in MS Office suite.
• Experience in the B2B and B2C markets.
• Experience with Microsoft Dynamics NAV (an asset).
• Knowledge of the education sector (an asset).

Desired profile

• Positive attitude.
• Enjoy working in a team.
• Ability to multitask effectively.
• Strong interpersonal and communication skills.
• Willingness to exceed expectations and develop new skills.
• Customer service-focused, responsible, adaptable to change.
• Initiative and strong organizational skills.
• Ability to anticipate needs, demonstrate rigor, sound judgment, and work independently.