Bilingual Client Service Manager - Telus Health

Description

Temporary position (12 months)

Join our team

You'll be joining the Pomelo by TELUS Health within the Implementations team. Pomelo by TELUS Health is a patient engagement solution integrated to different EMRs within the Telus family. You will be helping our own Telus owned clinics with setting up their online booking, automatic reminders, self-check in, e-forms and other features.

Here's how

A self-motivated, detail-oriented, communicator able to work collaborating and be responsible for:

• Building effective relationship with internal teams
• Understanding clinic's workflow and priorities to best implement our solution
• Helping clinics optimize their platform usage to work more efficiently
• Communicating professionally and with transparency
• Escalating technical issues, when it is not a configuration matter
• Advocating for the customer internally to ensure optimal customer & patient experience
• Collaborating with internal teams to drive resolution in a timely manner
• Ask Questions, assess and challenges
• Be curious
• Dig and dig deeper

You're the missing piece of the puzzle

Required Knowledge

• 3-5 years experience with a demonstrated ability to work with an EMR at Telus.
• Working knowledge in one or more of the following areas:
• Physician office workflow
• EMR: MedAccess or Medesync
• Salesforce

Required Skills & Abilities

• A commitment to service excellence
• the ability to keep current with new technology
• excellent active listening, administrative and organization skills are essential
• Client service focus
• Problem solving skills
• Strong oral and written communication skills: bilingualism (French-English)
• Tact and diplomacy