Bilingual Customer Service Rep Tier 1

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

On the Tier 1 Commissions Team supporting the Advisor Service Centre, we work with Sun Life Financial Distribution (SLFD) to provide knowledge and expertise on the advisor compensation model and processes.

On a call, you will decide the best way to help the advisor or leader by listening carefully & asking the right questions to find out exactly what they need. When you can't handle the question yourself, you may need to send the issue onto a specialized team, keeping the advisor informed of the next steps.

What will you do?

• You will be the first line of support for SLFD advisors and leaders to provide compensation support in English and French.
• You will process, update and answer inquiries related to advisor compensation.
• You will process manual components of advisor compensation and complete commission system verifications.
• You will process advisors of record changes for SLFD.
• You will work as part of a team, proactively prioritizing work and coming up with continuous improvements to work more effectively.

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada
• Excellent communication and customer service skills
• Availability to work hours between 7:30 AM to 5 PM to support the Tier 1 Commissions queue line
• Knowledge of SLFD and the advisor compensation model would be an asset

What's in it for you?

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• A caring, supportive, and inclusive culture
• We're honoured to be recognized as a 2024 Best Workplaces by Great Place to Work® Canada!
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock, and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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