Cloud Developer/ Technical Support Specialist (Hybrid)

Description

Location: Montreal

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

If you are passionate about working with this leading edge technology while providing best-in-class technical customer support, consider this superb opportunity at TELUS.

Here's the impact you'll make and what we'll accomplish together

We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide excellent technical customer service support for Google Cloud products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.

Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. You will partner with engineers and product managers to improve the product and make our customers successful.

Here's how

• Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs
• Reproducing customer issues in order to provide a holistic fix
• Collaborating with internal support teams and customers to identify and document product bugs and feature requests
• Implement effective solutions through connecting with multi-functional teams and resources
• Partnering with internal teams to improve cloud products at a senior level
• Leading users through public forums: third party & Google-owned

Qualifications

You're the missing piece of the puzzle

Must Have:

• Proficient in at least one of Java or Python
• Knowledge of API development, as well as building Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs
• Demonstrate comprehensive troubleshooting tactics
• Ability to quickly learn and explain new complex technologies and subjects.
• Resourcefulness and strong research skills
• Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
• Must have proficient Oral and Written English language and good communication skills.
• Punctuality
• 24/7 availability

Great-to-have

• Proficiency in French speaking and writing is an asset
• Advanced skills operating SQL REACT to manipulate data
• Experience applying BigQuery, Cloud Storage & CloudSQL
• Practical knowledge of Open Authorization (OAuth) servers, SQL (any dialect) Cloud computing & PaaS modern API technologies
• Knowledge of Firebase application infrastructure
• Customer service experience

Preferred Qualifications:

• College diploma in Computer Science or 2 years of relevant knowledge / experience
• Effectively build solutions with Linux-based systems
• Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
• Experience with Platform-as-a-Service (PaaS)
• Code versioning tools such as Git, Subversion (SVN), etc
• Knowledge of parallel/distributed computing: Not Only Structured Query Language (NoSQL), MapReduce, etc

Advanced knowledge of English is required, because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), as part of this position's main responsibilities, given its international scope.