Customer Service Agent

Tasks

• Process orders received via phone or email, and confirm specifications with the customer.
• Document specifications according to customer information.
• Perform database searches based on customer specifications.
• Coordinate with specific managers for certain requests.
• Prepare production sheets and manage invoicing.
• Manage shipments by confirming shipments, shipments, and printing shipping orders.
• Maintain records and database up to date and organized.
• Support sales activities.
• Handle customer return requests and technical documents.
• Process internet orders and credit card payments.
• Assist in the preparation of month-end accounting documentation, check processing and statement sorting.
• Perform any other duties related to the position.
• If you are ready for a new challenge, we want to meet you!

Advantages

• Group insurance paid at 50% by the employer.
• Dynamic work environment.
• Easily accessible by public transportation.
• Parking available.
• Competitive compensation.

Job requirements

• Completed DES.
• Experience in a similar position and in a related field.
• Knowledge of MS Office (comfortable using computers).
• Intermediate proficiency in English due to a bilingual clientele 40% of the time.

Desired profile

• Be a person who quickly understands needs.
• Customer service oriented and team player.
• Able to manage several files at the same time.
• Have a good level of autonomy, initiative and attention to detail.