Customer Service Representative - Digital Engagement

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Do you enjoy helping people, solving problems, and have a keen interest in technology?

We are looking for Customer Service Representatives for our growing Digital Engagement team!

By joining us, you will become a true ambassador of our digital tools to our Intact Insurance customers and our brokerage network.

This position is available at our Montreal office (2020 Robert-Bourassa Blvd).

Full-time schedule: 35 hours or 40 hours/week available.

Start date: April 7, 2025

What you'll do here:

• Answer incoming phone calls and make outgoing phone calls while demonstrating exceptional customer service.
• Provide assistance to our customers and our insurance brokers related to the mobile application, Client Centre, and my Drive program.
• Promote self-service by assisting and guiding customers through the various tools available online or on their mobile application.
• Respond to various customer needs (general questions, re-enrollments after a cancellation, etc.) and resolve issues encountered by customers.
• Perform various occasional administrative tasks, as needed.

What you bring to the table:

• High school diploma or equivalent.
• Bilingualism (French and English) is mandatory. Requires answering calls and providing service to an English-speaking clientele on a regular basis.
• Demonstrated skills with computer systems and applications on Apple and Android.
• Experience in a call center environment (an asset).
• Autonomy, dynamism, and team spirit.
• Excellent communication skills.
• Problem-solving skills.
• Good computer knowledge - Microsoft Office Suite and others.
• No Canadian work experience required however must be eligible to work in Canada.

#LI- Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.