Customer Service Representative

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Service Representative to join our Contract Logistics team.

Your Role

The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

Your Responsibilities

• You will respond to customer inquiries via emails/calls
• Communicate with carriers and suppliers
• Provide updates on order inquiries and manage claims and investigation flow ups
• Manage Service KPI’s and reporting metrics
• Expedite rush order requests and follow up
• General administration task in supporting shipment document flow
• Work on and execute tasks on customer systems
• Manage order exceptions to last minute customer requirements
• Promotes safe work environment and support EHS policies
• Coordinate / data input details for client KPIs around transport services
• Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met
• Pursue continuous improvement initiatives to drive increased productivity and service levels

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• HS Degree/Diploma in supply chain management or similar field
• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Proficient in Microsoft Word and Microsoft Excel
• Experience with Warehouse Management System (WMS/TMS)
• Strong ability to quantify results and create accurate reporting

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE