Customer Service Specialist

At PAL Airlines, we are dedicated to providing our customers with a reliable on-time performance, memorable travel experiences, and outstanding customer service. Our success is due to our people and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love of travel, take pride and ownership in what you do and have exceptional customer service skills, then you're the person we are looking for!

PAL Airlines is currently seeking a Customer Service Specialist to join our team in Montreal, QC

Duties and Responsibilities:

• Resolve customer concerns and inquiries with compassion and integrity.
• Handle inquiries via phone and email towards out passengers, provide answer to questions, resolving issues and maintaining a positive customer experience.
• Assist stations in handling irregular operations; booking hotels; communication with passengers.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Assist in compliance management and promotion of customer service policies, procedures, standards, and initiatives.
• Measure and report on key performance indicators to determine and improve the effectiveness of all customer-first initiatives.
• Administrative tasks within the customer service division.
• Represent PAL at certain events
• Other related duties as required.

Qualifications:

• 3+ years of experience in customer service.
• Must be willing to work flexible hours and travel as required.
• Strong organization and time management skills.
• Superior decision making and problem resolution skills.
• Ability to manage multiple tasks while prioritizing and managing tight deadlines.
• Possess a high level of professionalism and dedication to customer service excellence.
• Proven ability to build good working relationships with internal and external clients
• Excellent verbal and written communication skills in English and French.
• Proficient in Microsoft Office suite of products.
• Must be bilingual in English and French.

What we offer:

• Travel privileges with PAL and its network
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only candidates selected for an interview will be contacted. Thank you.

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