Duty Manager, Regional Control Centre

Ready to suit up?

Join our team as a Manager at the Regional Control Centre (RCC) and ensure smooth operations. You will supervise a team, optimize processes, and uphold high safety standards. If you have strong leadership and organizational skills, this opportunity is for you. Apply now!

What's in it for you?

• 3 weeks paid vacation.
• A full range of benefits.
• Training is provided to help you develop your skills.
• Free on-site parking.

Duty Manager Responsibilities

• Supervise daily RCC operations, ensuring data is properly verified.
• Monitor operator performance and provide necessary training.
• Manage emergencies by following protocols and coordinating with agencies.
• Improve communication with other departments.
• Oversee video surveillance and monitor footage.
• Create reports to make informed decisions and enhance operations.
• Track attendance and ensure the team is fully staffed.
• Manage schedules and absenteeism with backup solutions in place.
• Regularly update management on passengers and performance.

Duty Manager Qualifications

• Degree in management or a related field, or equivalent experience.
• Minimum of 3 to 5 years of management experience, including team supervision.
• Ability to obtain and maintain a Restricted Area Identity Card (RAIC) and Transport Canada clearance.

Job details:

• Location: Regional Control Centre (RCC)
• Other : Full time, permanent, 40 hours per week

Thank you for your interest! Only selected candidates will be contacted.