French-speaking Customer Success Manager
Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Customer Success Manager
Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities.
Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation.
Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed.
Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization.
Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts.
Engage with existing medium to large customers in onboarding or steady state, or transformational phases.
Work with end-users, operational, business, and financial decision makers to influence and drive consumption.
Qualifications
Basic Qualifications:
Minimum 2 years of experience in consultative selling, account management or other customer success/nurture engagement work
Bilingual in English and French at C1 level
Preferred Qualifications:
Minimum of 2 years of experience in Telco
Minimum of 2 years of experience with Microsoft cloud solutions
Has obtained the: MS 900 certification
Customer success and/or account management experience with emphasis on technical pre and post sales architecture consulting
Strong problem-solving and troubleshooting capabilities
Familiarity with CRM systems and tracking tools
Customer-focused mindset with a commitment to providing exceptional service
Strong passion for customer transformation via AI
Ability to collaborate effectively with cross-functional teams and stakeholders
Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.
Bachelor's Degree
English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.