Infra Tech Support Practitioner - M365
Job Description
We are:
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions
Stronger together!
The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.
The value for our clients and our people
For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.
For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges.
WORK YOU'LL DO
Key Responsibilities:
- Resolving incidents and fulfilling M365 requests.
- Assisting other technical teams for M365 / Entra ID related requests.
- Performing after hours technical changes or maintenance.
- Managing and administering Microsoft Exchange Online i.e. Rooms, Resources, Calendars, Scheduling, mail flow, Distribution lists, Shared mailboxes, authentication accounts, delegation
- Administering SharePoint including creation of sites, resolving incidents and fulfilling SharePoint requests; managing and ensuring availability of SharePoint platform and if required, coordinating with vendor.
- Administering Dynamics 365 CRM platform including creation of environments and portals.
Qualifications
Qualifications:
- 3-5 years of experience managing and administering Microsoft Exchange Online, Dynamics 365 CRM platform and SharePoint
- Experience with Microsoft Entra ID/Azure AD/ Active Directory and administering Teams
- Experience using, authoring and debugging PowerShell scripts
- Must have eligibility for Reliability Clearance.
- English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.