Retour instantané Customer Service Instant Return Representative

Wage: $XX.XX (the wage or up to wage):

Job Description:

Le salaire de départ pour ce poste est de 16.50 $/h

Non seulement vous faites partie d'une organisation où vous stimulez votre potentiel, alimentez votre passion!! Voici quelques avantages et réductions :

• ·40 % de réduction sur toute location Hertz standard ·
• Réduction sur les voyages et la nourriture ·
• Croissance de carrière avec apprentissage pratique
  

Description de l'emploi:
Le Représentant du Service Client de Retour Instantané consulte les clients sur leur location Hertz. Maximiser les opportunités de revenus en proposant activement des produits et services et en surmontant les objections des clients. Veiller à ce que le client reçoive un service client et un support commercial de classe mondiale.

Qualifiations:
Solides compétences en communication orale et écrite. Doit avoir la capacité d'établir des relations avec les clients. Ce poste nécessite une forte polyvalence. La capacité à vendre et à surmonter les objections des clients. Faire preuve d'un haut niveau d'appropriation, de responsabilité et d'initiative.

Postulez aujourd'hui et faites évoluer votre carrière vers la conduite de demain!

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The starting wage for this position is $16.50/hr

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

· 40% off any standard Hertz Rental
· Discounted Travel and Food
· Career Growth with hands-on learning

Job Description:
The Customer Service Instant Return Representative consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receive world class customer service and sales support.

Qualifications:
Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative.

Apply today and shift your career into drive for tomorrow!

The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Responsibilities:

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz's policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Qualifications:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

Apply today and shift your career into drive for tomorrow!