Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
Your Role
As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build and develop long-term partnerships with all our internal and external partners. You will have a keen ability to listen, communicate, transfer information, handle customers' inquiries and provide solutions.
Your Responsibilities
You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
Promote pro-active and consistent engagement with our Operational Care Centre (OCC) to transition customer information for flawless operations execution
Understand standard specific shipping requirements and consistently offer best solutions, quickly adapting to changes that may arise and affect "normal" shipping patterns
Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
2+ years of Sea Logistics Imports and Freight Forwarding experience
Bilingual in French and English is required
Proficient with Microsoft Office Suite, particularly Excel
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Kuehne+Nagel's general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
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You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.