Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Customer Care Specialist to join our Sea Logistics team.
Your Role
As Sea Logistics Customer Care Specialist you will be point of contact for customers, showcasing your ability to build and develop long-term partnerships with all our internal and external partners. You will communicate, transfer information, handle customers' inquiries and provide solutions.
Your Responsibilities
You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
Promote pro-active and consistent engagement with our Operational Care Centre (OCC) to transition customer information for flawless operations execution
Understand standard specific shipping requirements and consistently offer best solutions, quickly adapting to changes that may arise and affect normal shipping patterns
Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk
Learn about what drives your customers' business and how to support their current and future business goals by creating clear, open communication channels
Ensure that the experience during implementation is designed around the customers' business and day-to-day realities
Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
Understand what shipping milestones drive your customers' business, what exceptions matter most and gear visibility towards those ends
Document clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customer
Document communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnership
Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactful
Document, investigate and resolve customer concerns in a timely fashion, document shipping errors
Implement and support Pharma Chain products. To ensure that all GXP training is completed and that Pharmaceutical shipments are handled based on GXP requirements and compliance.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
College diploma or Bachelors degree in business, Transportation Administration or International Commerce preferred
3+ years of Sea Logistics Imports and Freight Forwarding experience
Bilingual in French and English is required
Proficient with Microsoft Office Suite, particularly Excel
Dangerous Goods Regulations (DGR) certificate is considered an asset; CIFFA certificates is considered an asset
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
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You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.