Position title: Senior Analyst, Market Research
Reports to: Senior Manager, Market Research, Airport Service Quality
Location: Montreal, Canada
Airports Council International (ACI) is the only global trade representative of the world's airports. Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training opportunities to raise standards around the world.
ACI is looking for a Senior Analyst, Market Research, Airport Service Quality.
The ideal candidate:
The location
The position is based in Montreal, the world's international hub for organizations involved in aerospace and aviation. It offers candidates a unique opportunity to work in a global environment to deliver consumer insights that will support airports in improving their overall passenger experience. Remote working days possible as per company policy.
About this opportunity:
ACI's Airport Service Quality (ASQ) is the world's leading airport passenger satisfaction program, with over 400 participating airports in 109 countries. Our Departures, Arrivals, and Commercial Surveys provide airports with unique insight into customer experience.
ASQ surveys measure passenger satisfaction and help airports identify solutions to enhance customer experience, improve service offerings, and increase non-aeronautical revenue.
The Senior Analyst, Market Research will assist the ACI ASQ team throughout all aspects of quantitative research projects, including preparation of research proposals, methodology design, questionnaire development, fieldwork and survey data analysis. Additionally, the role involves project management, analyzing market and industry trends, and efficiently handling ad hoc analysis requests
Major duties and accountabilities
Technical knowledge, skills, and abilities
ACI World Values
Collaboration, Innovation, Accountability, Integrity, and Sustainability
What We Offer