Customer Service Advisor

Tasks

• Process incoming orders and, when necessary, suggest alternatives for unavailable products.
• Use phone, email, or chat—any platform is good to offer excellent customer service.
• Leverage each interaction with customers to propose personalized solutions to their needs.
• Follow up on orders in progress and proactively offer solutions to customers.
• Prepare and communicate quotes to clients.
• Provide real support to the external sales team.
• Always with the goal of offering excellent service, be available to perform other related tasks as needed.

Advantages

• Big discounts on in-stock automotive merchandise.
• Full-time, stable schedule from Monday to Friday.
• Group insurance package offered.
• Full training on the company’s products and services.
• Pleasant atmosphere and friendly team.
• Permanent full-time position.
• Parking available.

Job requirements

• You have completed your secondary education.
• You have experience in a call center? Excellent!
• You have advanced proficiency in English to effectively communicate across English-speaking Canada 50% to 60% of the time.
• You are proficient in the Office suite.

Desired profile

• You are a good listener and enjoy interacting with people.
• Juggling multiple projects at once? No problem. You have excellent organizational skills.
• Setting priorities is your go-to method for staying organized.