Sea Logistics Customer Care Specialist - Bilingual

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Quebec site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.

Your Role

As our Sea Logistics Customer Care Specialist you will be customer focused, showcasing your ability to build and develop long-term partnerships with all our internal and external partners. You will have a keen ability to listen, communicate, transfer information, handle customers' inquiries and provide solutions.

Your Responsibilities

• You will be responsible for customer care and satisfaction by providing proactive advice and consultancy
• Promote pro-active and consistent engagement with our Operational Care Centre (OCC) to transition customer information for flawless operations execution
• Understand standard specific shipping requirements and consistently offer best solutions, quickly adapting to changes that may arise and affect "normal" shipping patterns
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• 2+ years of Sea Logistics Imports and Freight Forwarding experience
• Bilingual in French and English is required
• Proficient with Microsoft Office Suite, particularly Excel

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID