French first, English to follow
Morguard est à la recherche d'un représentant du service à la clientèle pour se joindre à notre équipe! Morguard is looking for a Guest Services Representative to join our team at Place Rosemere!
RÔLE
Relevant du superviseur, Service à la clientèle, le rôle du conseiller, Service à la clientèle, consiste à veiller à la prestation efficace, constante et uniforme d'un service à la clientèle à valeur ajoutée auprès des visiteurs et des locataires du centre commercial de façon à maintenir l'image de marque de ce dernier ainsi qu'à soutenir les buts et les objectifs de l'organisation.
TÂCHES ET RESPONSABILITÉS
EXIGENCES MINIMALES
Compétences, connaissances, expérience et scolarité
Compétences essentielles
Exigences additionnelles
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PURPOSE
The Guest Services Representative is accountable to the Supervisor, Guest Services to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre's image and the organizations goals and objectives.
1. Customer Service Relations
Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first-class customer service is provided to at all times; has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required; establishes and maintains a strong rapport with tenants.
2. Customer Service Requests
Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization's customer service level agreement.
3. Daily Transactions
Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
4. Communication with Internal Stakeholders
Maintains on-going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre's image.
5. Miscellaneous Duties
Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.
Any other job related duties and/or projects that may be assigned.
MINIMUM REQUIREMENTS
Skills, Knowledge, Experience and Education
Core Competencies
ADDITIONAL REQUIREMENTS