Customer Service Representative

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our ValleyField site is looking for a new Customer Service Representative to join our Contract Logistics team.

Your Role

As the Customer Service Representative you are accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues. You will be reporting to the Warehouse Supervisor.

Your Responsibilities

• Respond knowledgeably and courteously to incoming calls and customer inquiries;
• Communicate with carriers;
• Communicate with customer and customer suppliers.
• Provide updates on order inquiries
• Responsible for managing claims and investigation flow ups.
• Assist other Customer Service Representatives in daily tasks;
• Manage Service KPI’s and reporting metrics;
• Expedite rush order requests and follow up;
• General administration task in supporting shipment document flow;
• Work on and execute tasks on customer systems;
• Manage order exceptions to last minute customer requirements;
• Promotes safe work environment and support EHS policies
• Work with Supervisor and Management team to enhance service levels
• Coordinate shipments additional shipments with transport department;
• Ability to manage high call and business process volumes;
• Coordinate / data input details for client KPIs around transport services;
• Comply with GMP requirements as applicable to ensure that all
  quality and regulatory requirements of Health Canada and other
  applicable authorities and client requirements are met.
• Pursue continuous improvement initiatives to drive increased productivity and service levels;

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences

• 2+ years CSR experience (within disribution center/warehouse preferred)
• Bilingual French is a strong plus
• Strong communication and relationship building skills
• Strong computer skills, including proficiency with Microsoft Office Suite

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE