Member Advisor

Member Advisor

The Member Advisor position gives you the opportunity to explore the financial industry as the initial contact for our members and work cross-functionally with the rest of the organization to follow through with member requests and be a champion of our digital platforms.

We are looking for amazing Indigenous candidates to fill our Member Advisor roles. We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members’ needs. The key responsibilities for this role include:

• Participate in Door-Step Banking Days in remote or underserved communities, making banking more approachable and convenient.
• Being the first point of contact and first point of resolution
• Work closely in a team environment with all staff to meet members financial needs (known and unknown)
• Fulfill member needs by obtaining/analyzing information through active listening and communication skills
• Explain benefits of credit union core products and services as compared to competitor products and service
• Utilize digital solutions to create efficiencies, simplify member’s banking needs, and enhance the member experience.
• Must have the ability to travel to and cover regionally as required.
  • Innovation’s Travel Practice Guidelines will be followed.

Qualifications:

• Preference will be given to candidates who identify as First Nations, Métis, or Inuit. Additionally, the ability to speak Cree, Saulteaux, Ojibwe, Dene, or another Indigenous language is considered an asset
• Must be over the age of 18
• Must have obtained your high school diploma
• Are a people person who possess excellent communication skills
• Are a person that values Accountability, Integrity, and Respect.
• Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

ABOUT US

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other financial institutions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. Made in Sask, Built for Canada!

We care about our communities and our impact - $1.1 million was given to local organizations last year who are making a difference! Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering diversity and inclusion. We offer our full-time staff participation in our 7% employer-matched pension plan and extended health benefit plan from Day 1 (no waiting period!).

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.

We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.