Director, Strategic Communications & Customer Service
Job ID: 2674
Openings: One (1)
Jurisdiction: Out of Scope
Division: Communications & Engagement
Department: Communications & Engagement
Location Name: Regina, Saskatchewan, CA
Type of Posting: Internal & External
Employment Type: Permanent
Annual Salary: $125,549.00 - $167,402.00
Date Posted: February 4, 2025
Closing Date: February 19, 2025
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.
The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.
Position Summary
Are you a strategic leader with a passion for corporate communications, public engagement and media relations? The City of Regina is seeking a dynamic Director, Strategic Communications & Customer Service to drive the development and execution of corporate-level communication strategies. This senior leadership role provides expert advice to the Deputy City Manager: Communications, Service Regina & Tourism as well as other executive leadership and Council, ensuring a proactive and responsive approach to both crisis and non-crisis communication. With a focus on transparency, citizen engagement, and brand management, you will oversee internal and external communications, public relations, engagement, and media relations while championing a customer-centric service model.
In this high-impact role, you will collaborate with senior leaders to shape and implement strategic initiatives that align with the City's long-term vision. You will be responsible for media relations, stakeholder engagement, and Service Regina while leading a high-performing team dedicated to enhancing the City's reputation. Your expertise in government relations, policy development, and issues management will be key in navigating complex and politically sensitive matters. Additionally, you will drive innovative public engagement strategies, ensuring the City maintains strong relationships with residents, businesses, Indigenous communities, and government partners.
We are looking for a forward-thinking leader with exceptional communication skills, political acumen, and the ability to manage high-profile projects in a fast-paced environment. If you have extensive experience in strategic communications, media relations, and stakeholder engagement at a senior level, we invite you to join our team and make a lasting impact on our community.
Key Duties & Responsibilities
- Develop and execute corporate communication strategies that enhance transparency, public engagement, and brand reputation.
- Provide strategic counsel to the Deputy City Manager, executive leadership, and City Council on communications and public relations.
- Oversee media relations, stakeholder engagement, and internal and external communications.
- Lead Service Regina, ensuring a customer-focused service model.
- Manage crisis communications and issues management.
- Implement public engagement strategies to strengthen relationships with residents, businesses, Indigenous communities, and government partners.
- Align communication strategies with the City's long-term vision and strategic priorities.
- Lead, mentor, and develop a high-performing team committed to excellence.
- Monitor public sentiment and emerging issues to proactively address challenges.
- Represent the City in public forums and stakeholder meetings.
Key Qualifications
- Bachelor's or Master's degree in Communications, Public Relations, Political Science, Business Administration, or a related field.
- 5 - 10 years senior leadership experience in strategic communications, media relations, and stakeholder engagement.
- Expertise in crisis communication and issues management.
- Strong political acumen and ability to navigate complex and sensitive situations.
- Proven success in leading public engagement initiatives and managing corporate reputation.
- Demonstrated ability to develop and lead high-performing teams.
- Excellent verbal and written communication skills, including experience in public speaking and media relations.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of municipal government operations and public sector communications is an asset.
Additional Requirements:
- Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
- Proof of education is required.
- Additional assessments may be conducted to evaluate competencies, skills, and knowledge.
At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you're passionate about public service and making a difference, apply now!
For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page.
Note: Only applications submitted via our online application system are accepted