Customer Service Representative
March 28 2025
Categories Customer service,
Saskatoon, SK • Part time
Position Title: Customer Service Representative
Job Type: Part-Time - Flexible Daytime
Department: Occupational Health
Job Location: Saskatoon, Saskatchewan
Reports to: Business Operations Manager
Date Last Updated: March 2025
JOB PURPOSE:
KNOWLEDGE, SKILLS AND EXPERIENCE:
Job Type: Part-Time - Flexible Daytime
Department: Occupational Health
Job Location: Saskatoon, Saskatchewan
Reports to: Business Operations Manager
Date Last Updated: March 2025
JOB PURPOSE:
- Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.
- The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.
- Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
- Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
- Assists with projects including document preparation, marketing items and promotional pieces.
- Processing medicals documents during the e-filing procedure.
- In-clinic filing for all medical paperwork kept at the Saskatoon office.
- Answers incoming phone calls for the Call Centre, as well as responds to emails.
- Books appointments and completes all accompanying documentation including processing payment for services rendered.
- On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
- Greeting and checking-in clients for appointments.
- While working at the front area, ensuring the entire area looks presentable at all times.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
- Professional demeanor both over the phone and in person
- Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
- Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
- Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
- Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
- High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
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