Customer Service Representative

Job Description:
As a CSR, you will be the first point of contact for our customers. Your main responsibilities will include answering inquiries, resolving issues, processing orders, and providing information about our products and services. You will work closely with other departments to ensure customer satisfaction and provide timely and accurate solutions.

Key Responsibilities:

• Provide outstanding customer service via phone, email, and chat
• Assist customers with product inquiries, orders, and technical support
• Resolve customer complaints in a professional and efficient manner
• Maintain accurate customer records and document interactions
• Collaborate with other departments to address customer needs and ensure timely resolution of issues
• Stay updated on product knowledge and company policies

Preferred Qualifications (A Plus):

• Experience with Sage software (Sage 50, Sage 100, or Sage Intacct) is a strong plus
• Familiarity with CRM systems and customer service platforms

Qualifications:

• High school diploma or equivalent (Associate's degree or higher preferred)
• Previous customer service experience (1-2 years preferred)
• Strong communication and problem-solving skills
• Ability to handle high-volume inquiries and multitask efficiently

Why Join Us?

• Competitive salary and benefits
• Opportunities for career growth and development
• A supportive and dynamic work environment