Air North Reception & Customer Service

Wage: $22.00
Hours of Work: Full-Time (35-40 hours per week)
Location: Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it's a mission. With every flight, we're bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you're passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits

Role Summary:

The Reception & Customer Service Agent is responsible for performing a wide variety of clerical and administrative duties to support the department.

Key Duties and Responsibilities:

• Greet persons entering organization and direct them to correct destination
• Deal with general inquiries from the public & customers
• Respond to all phone calls, forwarding as needed, and respond to voicemails
• Book tickets for walk in customers and provide Reservations Support
• Book company business travel, hotel, transportation, and apartment arrangements
• Check, respond and book to all requests for boardrooms, vehicles and apartments

Must haves:

• Minimum Grade 12 diploma or equivalent
• Minimum 2 years' customer service experience
• Minimum 2 years' administrative experience
• Must be a Canadian Citizen, Permanent Resident or show proof of right to work in Canada

Nice to haves:

• Previous Call Centre experience
• Second language is an asset

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 10 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we'll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!