Guide and oversee a large team of CSRs to meet operational goals, including accurate order entry, timely response to requests, effective telephone metrics, and quote request service levels, while ensuring high-quality standards.Ensure [...]
Customer Service And Ramp Agent (Kelowna) 5533 Airport Way, Kelowna, BC V1V 1S1, Canada Req #296 Tuesday, October 22, 2024 Pacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service and Ramp A[...]
Customer Service and Ramp Agent (Kelowna) 5533 Airport Way, Kelowna, BC V1V 1S1, Canada Req #297 Tuesday, October 22, 2024 Pacific Coastal Airlines is looking for a permanent part-time on-call (up to 20 hours per week) Customer Service[...]
executing configuration changes and troubleshooting as necessary, in alignment with business requirements. Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution. Respond to user [...]
Acts as a key member of a collaborative and versatile branch and market team.Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide s[...]
Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.Maintains and organizes client database and client files.Monitors incoming and outgoing assets and notifies IA of requir[...]
Oversee daily duties of Concierge and Tickets teams to ensure work is completed in an efficient manner Assist the Concierge and Tickets team in handling guest complaints and feedback in a professional and timely manner, bringing in the[...]
Financial impact on customer accounts and organization.Loss of reputation for the company and industry.Unnecessary escalations and loss of goodwill.Failure to capitalize on opportunities to promote Woodbine and/or horse racing.Accurate[...]