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Call centre and customer service career tools and resources

You will find here customer care related tools and resources to help you choose a career in customer services, apply on call centre jobs, prepare for a service agent job interview, assess your service skill set, and much more.

Advice for job seekers

What the employers want to know exactly about you? Read how to become the ideal candidate and what kind of test you could have.

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Applying in callcentres and customer service

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Call centre career tips

Bilingual interviewers, team leaders and supervisors—the classified ads are full of them! Call centre professionals are never out of work...

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Call centre job descriptions

Have a look on the different jobs in the IT industry. Role, evolution, employment opportunities...

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Interview with professionals

Read more about a computer technical support representative day, and about a human resources technician in customer service.

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Useful Resources

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