What the employers want to know exactly about you? Read how to become the ideal candidate and what kind of test you could have.
In a call centre, your customer contact is via your voice, whether you are a computer advisor or telemarketer. On the phone, your tone of voice and vocabulary will have an even greater impact than face-to-face; they will determine the success of your exchange. Here are some ground rules to help you better communicate by […]
Telephone role plays, multiple-choice questionnaires, skill testing: from one call centre to another, candidates are subjected to a whole series of ordeals. . . or to a simple interview! One thing is certain, though—the shortage of labour doesn’t guarantee a job. Call centre recruiters are far from unanimous on the best method of recruiting, since […]
INTERVIEW WITH VINCENT RONDEAU, IN CHARGE OF RECRUITING FOR THE VIDÉOTRON CALL CENTRE: “THE IDEAL CANDIDATE” Vincent Rondeau is in charge of recruiting for the Vidéotron call centres. On a daily basis, this human resources professional is in contact with many candidates. For those of you who are thinking about applying, he agreed to explain […]
