Bilingual interviewers, team leaders and supervisors—the classified ads are full of them! Call centre professionals are never out of work...
The call centre sector is well known for its promotion opportunities. In most such companies, former call centre agents hold management positions. This is the case at CAA Québec, the venerable roadside assistance organization. Anne-Marie Battista, in charge of recruiting at the Montreal call centre, shares her thoughts about jobs in the call centre field. […]
Bilingual interviewers, team leaders and supervisors—the classified ads are full of them! Call centre professionals are never out of work. Looking for a job? Do recruiters’ proposals sound good but you’re still not sure whether you should apply? Here are some good reasons for going ahead. CALL CENTRES ARE IN HIRING MODE Due to the […]
INTERVIEW WITH SIMON ST-HILAIRE, TRAINER AND SPEAKER IN A CALL CENTRE, WHICH DO YOU THINK IS EASIER—TO MAKE OUTBOUND CALLS OR TO MANAGE INBOUND CALLS? When people call customer service, it’s because they have a need: they want to buy something, get information, repair a product or make a claim. Conversely, when a representative contacts […]
