Read more about a computer technical support representative day, and about a human resources technician in customer service.
Francine Nelson is a supervisor with Belron Canada, a leading player in the Canadian automobile window repair and replacement industry. Some 50 agents reporting to her process business partners’ customer claims. She agreed to talk to CallCenterjob.ca about her job. DO YOU HAVE TO BE “ZEN” TO BECOME A SUPERVISOR? Yes, you do! In my […]
Claudia has worked as a human resources technician in a call centre employing 600 agents for a year now. Her company provides customer service and technical support in the telecommunications field. In charge of recruiting and organizing training, Claudia is a front-line worker. “What I like about this job is having a snapshot in real […]
Interview with a Computer technical Support Representative Andrew Roberts has been working for a few months in a technical support centre for users of specialized pharmaceutical data entry software. On a daily basis, he assists doctors and nurses having technical problems with the interface. “I like it because I get to help people. I tell […]
