What could be more legitimate than to feel a certain apprehension or undeniable jitter when taking the floor before your colleagues? However, if this exercise were to turn into a fiasco, it would be regrettable for the speaker and detrimental for his audience. So, take inspiration from these few tips in terms of preparation and […]
Customers as kings, customers in a hurry and undecided customers. Sales consultants face different types of customers every day and each must be managed in a specific way to successfully make a sale. Here are some tips to get you there. “The retail field is very demanding,” says Patricia Lapierre, executive director of Retail Quebec. […]
How would you react if your boss told you that your new colleague would be a disabled person? Would you perhaps start by telling him that this is rather a person with a disability… Indeed, looking beyond the disability eliminates prejudices, removes barriers and makes the new recruit’s integration easier. If everyone makes it their […]
Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]
The art of customer service is put to good use when it comes to managing a furious customer. Keys for having the right attitude. A positive attitude. According to Sébastien Leblanc, specialist in company training and coaching, “saying what you can do, and not what you can’t do” is the key to good customer service. […]
How do you get self-confidence at work? Here are some tips to achieve this and be able to function at your full potential! Getting to know your strengths and areas for improvement “People who know themselves well have more self-confidence, because they know where their talents are,” summarizes Jacinthe Ouellet, occupational psychologist and coach at […]
If you are looking for a job, whether temporary job or your career ideal, you must first take care of your CV and cover letter template to enhance the value of your skills. You can do the same with your LinkedIn profile, which is a good showcase for potential employers, provided it is neat and […]
An overloaded schedule, finding it hard to spend time with your family… Juggling work and family life can sometimes be complicated and affect the morale and even the health of your employees, as is revealed by a study conducted by Quebec’s Institut national de santé publique. Combining the two and achieving equilibrium is still possible, […]
LinkedIn is now an essential tool for job seekers and their visibility. But with its various paid versions and dozens of parameters, it can be difficult to know how to use it effectively. Here are some tips to best set up your profile. While many job seekers tend to use the the LinkedIn search engine […]
Crossing guard, waiter, private tutor – there are many part-time jobs that pay more than the minimum wage. Here is a quick overview… Waiter or bartender It’s well-known – a waiter at a very busy restaurant or bar can in one evening collect a plump sum in tips. Two shifts per week in one of […]
More flexibility, digitalization and diversity, fewer hierarchical systems, for more intelligent human capital – these are the major trends ahead for the future work environment. Sodexo, a specialist in quality of life services, has each year since 2012 a study on the major trends of work and their developments. Its goal is to provide the […]
For newcomers to Canada, call centres are full of opportunities to attack the job market. But do immigrants have to have experience in the field to find a job? Whether it is for a bank, a telephone operator or an insurer, call centres open their doors to people from all walks of life. “It’s a […]
