Bilingualism is more than an asset when you want to work in a call centre. How can you master English faster? Some tips. It’s easy to converse in English with friends, but things can sometimes get complicated when you find yourself in a professional context where you have to sell, negotiate or respond to dissatisfied […]
To stand out, skills are not enough – you have to know how to arouse the recruiter’s interest by highlighting your personality. How do you achieve this in a résumé, on social media? Tips. Targeting the required personal qualities Showcasing your personality is a good way of enhancing your candidacy and eliciting a call from […]
What are the characteristics that distinguish a Canadian résumé? Here are some aspects to consider, if you have just arrived in the country. From pragmatism and adaptation to the job offer Canadian recruiters expect to find the exact requirements of the job offer in your résumé. Sort through your business information to include only those […]
Sexual, psychological or discriminatory harassment: these situations are found more often that you might think in Canadian workplaces. 19% of women and 13% of men have been victims at least once in their careers. Learn how to recognize it to know how to react accordingly. Is it harassment? To know how to respond, the first […]
Looking for an employer is becoming more and more like looking for… a spouse! An increasing number of employees are looking for the perfect match. A recent survey by the Robert Half firm reveals that 2 Canadians out of 5 would be willing to turn down the job of their dreams if they disagreed with […]
When an employee resigns it is becoming more and more common to conduct an exit interview. How is it conducted? What do you gain from it? We spoke to Émilie Pelletier, CHRP and HR marketing and communication strategist at HRM Group. Less known than the hiring interview, the exit interview is gaining popularity among organizations […]
The world of employment is not what it used to be. As well, certain classic job search tips no longer apply, according to Forbes magazine, which recently drew up a list of tips to discard. To be a good job seeker of the day, here are recommendations and general advice not to follow. The job […]
The digital revolution has drastically altered the role of client advisers in financial institutions and has revealed the need for new skills by candidates. What are they? The ability to provide computer support The internet has increased the possibility for clients to carry out certain banking operations themselves. Advisers are more and more being called […]
A slowing economy, lower profits than hoped for, a collaboration that doesn’t go as expected… There are many reasons why someone might be let go, but whatever they are they don’t make the situation any easier. Find out how to react and bounce back after this fateful moment when your manager tells you that the […]
Staying in a job for 3 years would be the ideal duration for employers, according to Indeed. For employees… six months! Results of a survey on perceptions of professional leapfrogging. In 2018, professionals are changing career often and accumulating more jobs than the baby boomers did. Adaptability, curiosity, variety and volatility: these are the values […]
Before accepting a position in a company that you don’t know, you should consider these 4 factors… beyond the salary offered! The conditions of the job offer When a job offer is received as a result of a hiring process, it must be consistent with your expectations and the conditions stated during the interview. If […]
Working in a call centre and being assigned to customer service tasks means having the opportunity every day to commit these fatal errors… What are they and how do you avoid them? Making discriminatory comments Every customer must be considered in the same way and benefit from the same treatment. Also, agents must never make […]
