The digital revolution has drastically altered the role of client advisers in financial institutions and has revealed the need for new skills by candidates. What are they? The ability to provide computer support The internet has increased the possibility for clients to carry out certain banking operations themselves. Advisers are more and more being called […]
A slowing economy, lower profits than hoped for, a collaboration that doesn’t go as expected… There are many reasons why someone might be let go, but whatever they are they don’t make the situation any easier. Find out how to react and bounce back after this fateful moment when your manager tells you that the […]
Staying in a job for 3 years would be the ideal duration for employers, according to Indeed. For employees… six months! Results of a survey on perceptions of professional leapfrogging. In 2018, professionals are changing career often and accumulating more jobs than the baby boomers did. Adaptability, curiosity, variety and volatility: these are the values […]
Before accepting a position in a company that you don’t know, you should consider these 4 factors… beyond the salary offered! The conditions of the job offer When a job offer is received as a result of a hiring process, it must be consistent with your expectations and the conditions stated during the interview. If […]
Working in a call centre and being assigned to customer service tasks means having the opportunity every day to commit these fatal errors… What are they and how do you avoid them? Making discriminatory comments Every customer must be considered in the same way and benefit from the same treatment. Also, agents must never make […]
Between rejection and when tons of resumes act like messages in bottles, how do you keep your morale up in spite of everything? Tips from Mathieu Guénette, guidance counsellor. Revise your CV and ask for advice According to Mr. Guénette, the first thing to do is to make sure your CV is clear and relevant. […]
What’s the point of telemarketing in a digital age, when fewer and fewer people answer their telephone? Now less a sales tool than a communications channel with regular customers, telemarketing more than ever emphasizes the human factor. “Would you be interested, sir, in learning about our new product that is adapted to your needs?” This […]
Philippe, 56 years old, has been a merchant for more than thirty years. Several years ago, he gave himself the “leisure” to develop other skills, to the point that today he presents himself as a merchant/CEGEP teacher/trainer/musician. You will understand, the “slasher” label comes from the accumulation of angled bars, slashes, on the presentation. Like […]
It is always delicate to negotiate a starting salary or a salary increase with an employee, especially when they are critical for the company. Here are some tips for successful negotiation. A CROP-CHRP survey conducted in March 2018, reveals that 41% of Quebec workers believe they are being paid less than they deserve. In the […]
Online stores don’t just hire developers! Portrait of the different non-technical professions in e-commerce, where experience in retail sales or in accounting is an asset. There is no doubt that programmers, engineers and statisticians are essential employees for proper functioning of an online store, whether of modest size or a multinational e-commerce company. But you […]
While resignation may be justified in some cases, in other cases it deserves a mature reflection on the part of the employee. Resigning on impulse, exasperated by your superior or colleagues, could have heavy consequences in the short and medium term. So before you get to that point, and even if there are elements against […]
Flexible hours, attractive salaries, reduced drudgery – working in a call centre has several advantages for people looking for extra income. Adapted schedules Whether you want to work part time or full time, the main advantage of working in a call centre is the time flexibility that it offers. For Ernst, a 25-year-old student who […]
