When analyzing the performance of a system, there is a tendency to put a lot of effort into settling complaints… but what about the silent users, who make up the vast majority of customers? How do you consider their “point of view”? Make silent users “noisy” Let the silent users speak: this is very […]
After the expenses of the holiday season, now is the time to start off the New Year on the right foot. Why not compare your salary with the market? Who knows? You might be able to get the increase you’ve been hoping for for a long time. There are many tools to find out […]
Finding an exciting and rewarding job is not easy! Here are some faux pas that can ruin everything… right from square one. Not coming to terms with a job experience Dismissal, psychological harassment, seeking new challenges… The end of a job should never be taken lightly. It’s necessary to take the time to take on […]
More subtle than sending a resume, the exploratory meeting is a way to open doors to potential employers without necessarily appearing to beg for a job… Let’s see what it is. The exploratory meeting is an informal meeting that is requested with a director, manager or professional of the same hierarchical level, to obtain information […]
Working in a call centre often comes with a good dose of stress. Studies show that employees have higher rates of anxiety and emotional distress than the average worker. Here are some tips for spending more peaceful days. Practise self-soothing techniques There are several techniques that help reduce stress and can be practised between calls […]
42% of Canadian workers have more than one job and one-third run their own business, according to a Sage survey. Whether for financial issues, to start a new business or to expand your network, you might be considering another job in addition to your main job… But how can you successfully juggle the two without […]
Working all day on a chair with one phone call after another is not without consequences for health. Here are some simple office exercises for call centre agents to incorporate into their daily routine. You don’t need to leave your chair to do most of these exercises. They are relatively unobtrusive and will let you […]
So you have taken a bit of a summer break in your job search, and that’s great – it’s important to recharge your batteries. But now you are having a hard time getting back into it… Here are some tips to get back into the game. Take stock If you have let go of your […]
There are many misconceptions about the working conditions in call centres. Low-paid temporary employees who are constantly under surveillance… We enlighten you about the myths and realities of this singular environment. Wages are very low False. Everything is relative, but the average salary for a call centre employee in Canada is about $16 an hour. […]
Lack of money is the biggest risk faced by job seekers. Here are our tips of what to look out for and to reduce other risks from your lack of work. Financial risk The fear of financial fiasco may make you want to shorten your search by accepting the first job that comes along. No […]
Employers are requiring a second job interview more and more frequently. This is an opportunity for you to present yourself in more depth and ask your nagging questions. Here are our five tips to make the most of this second meeting. Be glad Being called to a second interview is excellent news, and it means […]
Neither extravert nor introvert, an ambivert is combination of the two… And for this person, holding two or three part-time jobs can be a good way to fulfil yourself professionally! Appearing for the first time in 1927 in the book Source Book for Social Psychology, the term “ambivert” is gaining popularity nearly a century later […]
